This Privacy Policy explains what personal information jackpots collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. By using our platform, you agree to the practices described here. Last updated: 2025.
When you register on jackpots, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and manage your account securely. We also collect identity verification documents — such as a government-issued ID — when required to confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations. Your date of birth is cross-checked against your ID to prevent underage access. This data is stored in encrypted form and is accessible only to authorised personnel. If you update your profile at any point, we retain a record of the previous information as part of our compliance obligations. You will not be asked to submit payment card numbers directly to us — those are handled exclusively by our payment partners.
We automatically collect certain technical information when you access jackpots, including your IP address, device type, operating system, browser type, and the pages or features you interact with. This data helps us understand how players use the platform, identify technical issues, and improve overall performance — especially for mobile users in the Philippines where connectivity conditions vary. Session data such as login timestamps, session duration, and navigation patterns is also recorded for security monitoring purposes. We use this information to detect unusual activity that may indicate unauthorised access or fraud. None of this technical data is sold to advertisers or shared with third parties for marketing. Aggregated and anonymised usage statistics may be used internally to guide platform development decisions.
Every deposit, withdrawal, and wagering transaction made through your jackpots account is logged and associated with your profile. This includes the amount, date and time, payment method used (such as GCash or Maya), and transaction status. These records are maintained for regulatory compliance, responsible gaming monitoring, and dispute resolution. We do not store full payment account numbers — only the last few digits or a reference token provided by your payment provider is retained on our systems. If you believe there is an error in your transaction history, you can raise it through the support channel in your account dashboard. Transaction records may be retained for a period required by applicable Philippine law even after you close your account.
When you contact our support team or submit a query through your account dashboard, we collect and store the content of that communication along with any attachments you provide. This allows us to track the progress of your request and maintain a complete history of your interactions with jackpots. Support records are used internally for training, quality assurance, and resolving recurring issues. We may also send you transactional messages — such as deposit confirmations, withdrawal notifications, and account security alerts — using the contact details you registered with. These messages are necessary for the safe operation of your account and cannot be opted out of while your account remains active. If you have opted in to promotional communications, you may withdraw that consent at any time through your account notification settings. We will never send unsolicited messages on behalf of third-party services.
jackpots uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function correctly and are always active. Analytical cookies help us understand which features are most popular and where players encounter difficulty, so we can prioritise improvements. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect the performance of some platform features. We do not use third-party advertising cookies or allow external ad networks to place tracking technology on our platform. A cookie notice is displayed on your first visit to the platform, giving you the opportunity to review what is in use. Continued use of the platform after acknowledging the notice constitutes acceptance of our cookie practices as described in this policy.
All data transmitted between your device and the jackpots platform is encrypted using industry-standard TLS protocols, ensuring that sensitive information cannot be intercepted in transit. Account passwords are stored in a hashed and salted format — even our own team cannot read your password in plain text. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access undergo security awareness training. Our systems are monitored continuously for unusual activity, and any suspected breach is escalated immediately under our internal incident response procedure. We conduct periodic reviews of our security infrastructure to identify and address vulnerabilities before they can be exploited. Third-party service providers who process data on our behalf — such as payment processors — are contractually required to maintain security standards equivalent to our own. While no system can guarantee absolute security, we apply all reasonable technical and organisational measures to protect your personal information.
As a registered player in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a request through your account dashboard. You may also request corrections to any inaccurate or outdated information, and we will act on such requests within a reasonable timeframe. If you wish to close your account and request deletion of your personal data, you can do so through your account settings or by contacting our support team — note that certain records must be retained for the period required by law. You have the right to object to processing of your data for direct marketing purposes and to withdraw consent for promotional communications at any time. Where we process your data based on legitimate interest, you have the right to request that we restrict processing if you believe your rights and interests override ours. We will respond to all data rights requests within 30 days and will keep you informed if additional time is needed. If you believe your rights have not been respected, you may raise a complaint with the relevant Philippine data protection authority.
We do not sell your personal data to any third party under any circumstances. Data may be shared with carefully selected service providers — including payment processors, identity verification partners, and platform infrastructure providers — solely to enable the operation of your account. All such partners are bound by data processing agreements that limit how they may use your information. We retain your personal data for as long as your account remains active and for a further period as required by applicable Philippine law or regulatory obligation. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements; the updated version will be published on this page with a revised date. We encourage you to review this page periodically, and if you have any questions about how your data is handled, you are welcome to visit our FAQ page or reach out through your account dashboard.
If you want to know more about how jackpots handles your personal information, or if you would like to exercise any of your data rights, our FAQ page is a good place to start. You can also manage your privacy settings directly from your account after logging in.